Last Updated: July 28, 2026
At Mundus Network, we value transparency and strive to deliver high-quality results through our digital advertising services. Due to the nature of our work — which involves strategy development and time-sensitive execution — we have established the following refund and cancellation policy.
If you choose to cancel your order within 24 hours of payment, you may request a refund. However, a 15% cancellation fee will be applied to cover administrative and processing costs.
If cancellation occurs after 24 hours from payment, a 50% refund may be granted at our discretion. By this time, initial discovery, strategy, and creative work will have already begun, and this partial refund reflects the time and resources already invested.
Once your advertising campaign has gone live or ad placements have been secured and launched, no refunds will be issued. This includes costs associated with ad spends, third-party platforms, and creative development.
Refund exceptions may be considered on a case-by-case basis in the event of:
All refund requests must be submitted in writing via email to [email protected], and we will respond within 3–5 business days.
Contact us at [email protected] for questions related to refunds and returns.